FAQ
How long is the delivery time?
- 2–5 working days (DE), 5–10 days international.
How is the order shipped?
- Via Deutsche Post or DHL.
How much does shipping cost?
- Depending on the size of the package, we charge between €2.00 – €6.00 for shipping within Germany and €5.00 – €14.00 for shipping within the EU.
How can I pay?
- Credit Card (Visa, Mastercard, Maestro, American Express)
- Apple Pay
- Google Pay
- Klarna Invoice
In which countries can I order Forest Gum?
- Germany
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Estonia
- Finland
- France
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
Will I receive an order confirmation and invoice from you?
- Yes, it will be sent by email after the order has been placed.
I made a mistake in my details, how can I change it?
- Please contact us via the contact form.
I have a general question about my order or a problem placing an order, who can I contact?
- Please contact us via the contact form.
I did not receive my product, what should I do?
- Please contact us via the contact form and include your order number.
Can I exchange my product? What do I need to know?
- Since Forest Gum is a food product, an exchange is unfortunately not possible.
Didn’t find the answer to your question?
- Please contact us via the contact form.